About Us

Since 1983, Golden Gate Office Solutions has provided quality business technology equipment and service to local businesses and nonprofit organizations in the San Francisco Bay Area. We are a full-service office solutions provider specializing in business document imaging and document management technologies.

Proudly offering new, used, and rental copiers, printers, fax machines, scanners, and wide format printers, we partner with some of the best names in the industry to ensure our valued customers have access to reliable, high-quality products at a fair price.

Moreover, our offerings extend beyond office hardware. Our dedicated software solutions and workplace services encompass network design, implementation, and support. These solutions are designed to improve workflows, increase productivity, and save your business time and money.

Golden Gate Office Solutions is easy to do business with! Because our employees live and work in the greater San Francisco Bay area, we understand the needs of our customers and can deliver a better overall service experience than providers with out-of-state call centers and support. You can trust our experienced team of locally-based service and support professionals to get the job done right—from delivery and installation, to invoicing and ongoing support—the first time.

What sets us apart:

Serving the Bay Area since 1983
Corporate office located in San Francisco – near Union Square
Locally owned and operated
Independent dealer
An array of hardware and software solutions
Exceptional customer service

Our Mission

To delight our customers with superior service
To develop motivated employees by recognizing quality service and teamwork
To apply the values of trust, respect, and integrity to all our work

Leadership

Mark LeBlanc, President/Owner

Mr. LeBlanc has more than 20 years of senior-level management experience in the office products industry. As the business owner and local hands-on manager at Golden Gate Office Solutions, he is responsible for overall business performance, sales, and customer relationship management. Mark leads all aspects of the business and enjoys working closely with Golden Gate Office Solutions employees and customers.

Prior to owning Golden Gate Office Solutions, Mark started his career in sales, providing office product solutions direct to end-users in the San Francisco Bay area. He was a top performer and was quickly promoted to manager, then vice president, general manager, and finally to market place president for a Fortune 100 company where he managed 375 employees and a budget of more than $140M.

After years of working in a large corporate machine, Mark purchased Golden Gate Office Solutions to get back to what he loved – taking care of customers and working closely with his team. Mark earned a Bachelor of Science from the University of Guelph, Ontario and has also completed extensive management and leadership training courses throughout his career.

John B. King, Director of Finance

Mr. King has over 25 years in the office products industry. Like Mark, he started at a locally-owned enterprise and then migrated to the same Fortune 100 company where he held roles as marketplace controller, district controller, and, ultimately, area director of financial operations.

He left corporate in search of returning to his roots of supporting an independent dealer organization and is thrilled to be in a role where he can truly make a difference for GGOS, its customers, and employees. His leadership skills are invaluable to the management team.

His responsibilities include all accounting and financial management functions as well as auditing and compliance. Strategic planning and P&L expertise round out his duties.

John earned his BA in Business Administration from Wittenberg University in Springfield, Ohio and his CPA license from Pennsylvania. He’s also completed extensive management and leadership training throughout his career.

Gloria Blanco, Director of IT and Operations

Ms. Blanco started her career in the Philippines working in the banking industry and, ultimately, finding her career in IT. Her background includes computer programming, systems design, business analysis, and project management. She was recruited by a Fortune 100 company, which brought her to the U.S. For over 20 years, she supported both mainframe and distributed environments. After having a similar experience as Mark and John in the corporate world, she joined the GGOS team in 2009 as a contract employee. Since then, she has been instrumental in implementing and managing the company’s operations and improving internal processes to ensure an exceptional customer experience. After these systems and processes were put in place, she went on to manage all of the day-to-day operations of the company and is now a key member of the management team.

Gloria earned a double degree- Bachelor of Science in Financial Management and Liberal Arts. She also has various certifications in an array of programming languages as well as systems analysis and design.

James Kwak, Director of Field Service

Mr. Kwak has been with Golden Gate since its inception in 1983, after working for a leading manufacturer in San Francisco. He is responsible for the overall customer service experience and manages a team of seasoned technicians as well as overseeing field service calls and in-shop repairs. His team has an average tenure of 20 years in the industry. GGOS measures its service team in customer retention, and with a 97% rate, James’ work commitment speaks for itself by exceeding all industry standards! James graduated from the National Education Center with a degree in AS. He is also a certified technician for all of the major brands GGOS provides and has extensive training in business networks and document management software solutions.

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What our customers are saying:

Best experience with an equipment supplier for my office ever… Service is prompt and the technicians are courteous. Whenever equipment cannot be fixed on site loaners have been promptly delivered as needed. Prices are always competitive. I would highly recommend this company.

Rob W.

My church has used their service for years for a copier. When contract renewal time came up, they beat every other price I was able to find. Service has been excellent… We’ll definitely continue using them.

Sergio D.

In my nearly 20 years of working with different copier company service departments and people, I’ve never come to meet folks who are more service oriented and straight shooting.

David A.

The sales experience was great… Installation was perfect; the technician knew his stuff inside out and was able to set up some custom options (including some optional software installed to the unit).

Eric O.

The service guys are awesome, professional and friendly. Instead of me driving back to a box store, waiting in line, having my equipment shipped off and being told to be patient, these guys come out here and on the few occasions we needed them they fixed the things on the spot… Golden Gate has my back.

Dennis K.