No modern business can function without internet technology (IT) to support its daily operations, and IT needs people to support it, keep it up-to-date, and up and running. When it comes to supporting your IT environment, you have two choices: field your own, in-house staff of employees or outsource this responsibility to a Managed Services Provider (MSP). The majority of small- to medium-sized businesses outsource the management of their IT environment rather than hosting their own support team, as it’s significantly less of a financial burden when you factor in salaries, benefits, ongoing education, hardware, etc. However, it’s important to choose the right Managed Services Provider for your business and its unique challenges. Here are some things to consider when shopping for an MSP to help your decision making.
Positive recommendations – A Google search will likely reveal a plethora of MSPs in your local area, but all MSPs are not equal. To find a qualified and reliable MSP, ask around for recommendations from your business connections. Odds are most of them are partnered with an MSP; ask them who they use, what their experience has been like, and if they would recommend them. When doing your homework on particular MSPs, ask them to provide you with references in the form of testimonials from satisfied clients. If they’re as good as they say they are, they’ll be happy to provide this information to you.
Longevity – While we all have to start somewhere and lack of experience shouldn’t be penalized, entrusting something as important as your IT to a fly-by-night company is a risky proposition. Take the safe route and opt for a provider that has a demonstrable track record of providing service to local area businesses. A well-established MSP will be better equipped with both the expertise and experience needed to meet all of your IT needs.
Customer Service – IT problems can stop your company from doing business in its tracks. Therefore, it’s crucial that your MSP responds to and addresses IT issues promptly. The ideal MSP will provide a reasonable response time frame, enable you to affordably expedite their response in emergencies, and track IT issues with a ticket management system so you can keep track of progress and ensure nothing falls through the cracks.
By partnering with the right Managed Services Provider, your business will be in good hands with top-notch IT support and infrastructure. This is invaluable but affordable when you choose the right partner. Contact Golden Gate Office Solutions today and let us manage your IT headaches for you.
